FAQs

FAQ – Frequently Asked Questions

Here are the most common questions about Facoles and our products. If you need more assistance, feel free to contact us.

1. What products does Facoles offer?

Facoles specializes in high-quality, custom-designed decorative products, including:
✅ Ornaments
✅ Suncatchers
All products are crafted using premium materials and detailed designs to create beautiful and long-lasting pieces.

2. What sizes are available for ornaments and suncatchers?

  • Ornaments: Available in various shapes and sizes (see product details for exact dimensions).
  • Suncatchers: Offered in multiple sizes to suit different spaces and design preferences.

3. What is your shipping policy?

  • Orders are processed within 3–5 business days.
  • Delivery time depends on the destination and selected shipping method.
  • Full details are available in our Shipping Policy.

4. Can I modify or cancel my order after placing it?

  • You can modify or cancel your order within 24 hours of purchase.
  • After 24 hours, orders are processed and cannot be changed.
  • For more details, please refer to our Cancellation Policy.

5. What is your return and refund policy?

  • Returns are accepted within 14 days of delivery if the product is unused and in its original condition.
  • Personalized and custom items are non-refundable unless defective or damaged.
  • Full details are available in our Return and Refund Policy.

6. How can I track my order?

  • Once your order is shipped, you will receive an email with a tracking link.
  • You can use the link to monitor the delivery status in real-time.

7. What payment methods do you accept?

We accept the following secure payment methods:
✅ Visa
✅ Mastercard
✅ American Express
✅ Discover
✅ JCB
✅ PayPal
See our Payment Policy for more details.

8. How can I contact Facoles?

You can reach us through the following channels:

📧 Email: [email protected]
📞 Phone: +1 (406) 503-3117

9. Do you offer international shipping?

At the moment, Facoles only provides shipping within the United States. We currently do not support international shipping.
For more information, check our Shipping Policy.

10. How should I care for my ornaments and suncatchers?

To maintain the beauty and longevity of your product:
✅ Clean gently with a soft cloth.
✅ Avoid exposure to direct sunlight for prolonged periods.
✅ Store in a protective case or box when not in use.

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