Contact Us
Got a question, an issue, or just want to say hi? We’re here for it.
FACOLES is owned and operated by Thi Bich Huyen Nguyen, an individual seller based in Vinh Phuc, Vietnam.
Email: support@facoles.com
Phone: +1 484 569 1680
Business address: Thon Dinh, Yen Dong Commune, Yen Lac District, Vinh Phuc Province, Vietnam
Payments: orders on facoles.com are paid through PayPal and processed by TBH Hyraboutique LLC, a Montana (USA) company owned by Thi Bich Huyen Nguyen. This name may appear on your PayPal receipt or bank statement. Registered agent address: 1001 S Main St Ste 600, Kalispell, MT 59901, USA (mail only, not a store or office).
Response time
We reply to every message within 1 business day (Mon–Fri, no US federal holidays).
Get a faster answer
Include these and we can help you quicker:
- Your order number (starts with #)
- The email used on your order
- What’s going on, in plain terms
- Photos if your item arrived damaged or wrong
Quick topic guide
| Topic | What to include |
|---|---|
| Where’s my order | Order number |
| Damaged or wrong item | Order number + photos |
| Cancel my order | Order number (only works before production starts) |
| Shipping question | Order number + tracking number if you have it |
| Privacy / data request | Subject line: “Privacy Request” or “CCPA Request” |