Contact Us
Got a question, an issue, or just want to say hi? We’re here for it.
Email: support@facoles.com
Phone: [PHONE]
Address: [ADDRESS]
Response time
We reply to every message within 1 business day (Mon–Fri, no US federal holidays).
Get a faster answer
Include these and we can help you quicker:
- Your order number (starts with #)
- The email used on your order
- What’s going on, in plain terms
- Photos if your item arrived damaged or wrong
Quick topic guide
| Topic | What to include |
|---|---|
| Where’s my order | Order number |
| Damaged or wrong item | Order number + photos |
| Cancel my order | Order number (only works before production starts) |
| Shipping question | Order number + tracking number if you have it |
| Privacy / data request | Subject line: “Privacy Request” or “CCPA Request” |