All FACOLES products are made to order — your item is produced specifically for you after your order is confirmed. Our delivery timeline includes both a production phase and a shipping phase.
Every order — domestic and international — arrives within 21 days of your order date.
All timeframes on this page are calendar days, counted from the day you place your order.
Production Time
Every order goes through custom production before shipping. This applies to all products: Desk Mats, Wall Posters, and Graphic Tees.
| Production time | Up to 7 days after order confirmation |
Orders placed after 2:00 PM EST begin processing the following day. Production runs Monday through Friday, excluding U.S. federal holidays.
You will receive an email confirmation when your order enters production.
Shipping Methods & Costs
United States
| Order Value | Shipping Cost | Transit Time |
|---|---|---|
| Under $50 | $5.99 flat rate | 7–12 days after production |
| $50 or more | FREE | 7–12 days after production |
International
| Order Value | Shipping Cost | Transit Time |
|---|---|---|
| Under $80 | $12.99 flat rate | 9–14 days after production |
| $80 or more | FREE | 9–14 days after production |
Total Delivery Time
Total delivery = production time + shipping transit time.
| Route | Total Delivery |
|---|---|
| United States | 10–19 days from order date |
| International | 12–21 days from order date |
No order takes longer than 21 days from the date you place it. If yours does, email us at support@facoles.com and we will make it right.
Shipping Carriers
We ship through USPS, FedEx, and DHL. The carrier for your order depends on your location, package size, and our production partner’s logistics. The carrier name and tracking number are included in your shipping confirmation email.
Where We Ship
We ship to:
- All 50 United States
- Washington D.C.
- U.S. Military addresses (APO/FPO/DPO)
- Most international destinations
We do not ship to:
- Countries under U.S. trade sanctions (Cuba, North Korea, Iran, Syria, and others)
- Remote regions with limited carrier access
If you are unsure whether we ship to your location, contact us at support@facoles.com before placing your order.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number, a live tracking link, and an estimated delivery date.
You can also track your order at facoles.com/track-my-order, or directly on the carrier’s website with your tracking number.
Tracking information typically updates within 24–48 hours after shipment. Initial scans may show “Label Created” before the package is in transit.
Customs, Duties & Taxes (International Orders)
International shipments may be subject to import duties, customs fees, and local taxes on arrival in your country. These charges are set by your country’s customs authority and are not included in our product prices or shipping fees. All customs duties, import taxes, and brokerage fees are the responsibility of the buyer.
Customs processing time is included in the transit estimates above. We recommend checking with your local customs office to estimate potential fees before ordering.
Delivery Issues
Address Accuracy
You are responsible for providing an accurate and complete shipping address. We are not responsible for packages delivered to an incorrect address due to a customer error. If you notice a mistake, email support@facoles.com immediately — we can only correct the address before production is complete.
Delays
Delivery times may be affected by circumstances beyond our control, including carrier processing delays, severe weather or natural disasters, customs clearance, holiday volume surges, and force majeure events. We are not liable for delays caused by carriers or by circumstances beyond our reasonable control.
Lost or Damaged Packages
If tracking shows “Delivered” but you have not received your package:
- Check with household members or neighbors.
- Look around your property — porch, mailroom, garage.
- Wait 48 hours. Carriers occasionally mark packages as delivered early.
- Contact the carrier directly using your tracking number.
- If still unresolved, email support@facoles.com within 7 days of the delivery date.
If your package arrives visibly damaged, photograph it immediately and contact support@facoles.com within 3 days. See our Refund & Returns Policy for next steps.
Contact
Questions about shipping? Email support@facoles.com.