Payment Method

Effective Date: June 4, 2025

At Facoles, your security and confidence in every transaction are our highest priorities. This policy outlines all accepted payment methods, how your payment data is handled, and what to do in the event of issues with your payment.

1. Accepted Payment Methods

We offer safe and flexible payment options to suit your preferences:

A. PayPal

  • Express Checkout: Fast and secure via your PayPal account.
  • No PayPal Account? No problem. You can also use PayPal to pay with your credit or debit card (Visa, MasterCard, American Express, Discover) without registering for an account.
  • Security: All PayPal payments are processed on their secure platform. Facoles does not access or store your full payment information.

B. Credit/Debit Cards

We accept major credit and debit cards via industry-standard payment gateways such as Stripe and PayPal:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB

You’ll be asked to enter:

  • Card Number
  • Expiration Date
  • CVV (Security Code)

Our checkout page is protected by SSL encryption for your safety.

C. Unsupported Payment Methods

We currently do not accept:

  • Bank transfers
  • Cryptocurrencies
  • Checks or money orders
  • Cash on delivery (COD)

2. Secure Payment Processing

Your payment is encrypted and transmitted securely.

  • SSL Encryption: All checkout pages are protected by 256-bit SSL/TLS encryption.
  • Real-Time Authorization: Payments are verified instantly by our payment partners for speed and fraud protection.
  • No Card Storage: Facoles does not store full credit card details or CVV data at any time.

3. Order & Payment Confirmation

After successful payment:

  • You will receive an order confirmation email containing your order summary and payment confirmation.
  • If you don’t receive confirmation within 30 minutes:
    • Check your spam or junk folder.
    • Contact our support team at support@facoles.com or +1 (406) 998-1506.

4. Currency & International Payments

  • All transactions are processed in USD (United States Dollar).
  • If your card is in a different currency, your bank may apply a currency conversion fee.
  • Facoles is not responsible for any foreign exchange or international transaction charges applied by your payment provider.

5. Payment Issues & Troubleshooting

If your payment is declined or returns an error:

  • Double-check that your card information, billing address, and funds are correct.
  • Contact your bank or card issuer—some banks block international or high-risk online transactions.
  • Try a different payment method (e.g., switch from card to PayPal).
  • Still need help? Contact support@facoles.com and we’ll assist promptly.

6. Refunds & Disputes

Refunds will be issued only to the original method of payment.

Refund Processing Times:

  • PayPal: Within 1–3 business days
  • Credit/Debit Card: Within 3–10 business days (depending on your bank)

Chargebacks:

  • We encourage you to contact our team before filing a chargeback with your bank or PayPal.
  • Filing a chargeback without prior notice may result in account restrictions or processing delays.

Refer to our Returns & Refunds Policy for full refund eligibility and conditions.

7. Privacy & Payment Data Security

Facoles collects only the information necessary to process your order securely.

  • We do not sell, rent, or share your payment data for marketing purposes.
  • All payments are securely processed by PCI DSS-compliant providers (e.g., Stripe, PayPal).
  • See our Privacy Policy for more details on how your data is used and protected.

8. Security Best Practices

To stay protected while shopping online:

  • Never share your payment details or passwords over email or chat.
  • Always verify that you’re browsing on https://facoles.com and look for the padlock icon in your browser.
  • If you suspect any suspicious activity regarding your account, contact us immediately.

9. Customer Support

If you need help with payment, refunds, or general order questions:

Email: support@facoles.com
Phone: +1 (406) 998-1506
Business Address: 539 W Commerce St 5444, Dallas, TX 75208, United States

Our support hours are Monday to Friday, 8:00 AM – 6:00 PM CST. We aim to respond within 12 hours.

Why Choose Facoles?

  • Multiple secure payment options
  • Transparent billing with no hidden charges
  • Encrypted, PCI-compliant payment processing
  • Prompt support for any transaction concerns

By placing an order on Facoles.com, you agree to the terms outlined in this Payment Policy. For any concerns or questions, reach out to us before completing your purchase.

Thank you for choosing Facoles!

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