Privacy Policy

Effective Date: June 4, 2025

At Facoles, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website (facoles.com), interact with us, or purchase our custom-made products. We are fully compliant with international standards such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Google Merchant Center requirements.

1. Who We Are

Facoles is a Print-on-Demand (POD) eCommerce brand that ornaments inspired by iconic travel destinations around the world. Each piece is more than just a decorative item

Head Office (USA): 539 W Commerce St 5444, Dallas, TX 75208, United States
Branch Office: Thon Dinh, Yen Dong Commune, Yen Lac District, Vinh Phuc Province, Vietnam
Contact: support@facoles.com | +1 (406) 998-1506

2. Information We Collect

We may collect the following categories of personal data:

a. Identity & Contact Information

  • Name
  • Shipping and billing address
  • Phone number
  • Email address

b. Order & Transaction Details

  • Products purchased
  • Order history and amounts
  • Delivery instructions
  • Partial payment data (e.g., last 4 digits of card)

c. Account Information

  • Username and encrypted password (if applicable)
  • Preferences and saved settings

d. Customer Service Data

  • Emails, support chat transcripts, and complaint logs

e. Technical Information

  • IP address, device type, browser version
  • Referrer URLs, page views, session data
  • Cookies and analytics logs

f. Marketing Preferences

  • Newsletter opt-in status
  • Product preferences and browsing behavior

3. How We Collect Data

We collect personal information:

  • Directly from you through checkout forms, account registration, and customer service.
  • Automatically using cookies, analytics tools (e.g., Google Analytics), and scripts.
  • From third parties like payment processors (e.g., Stripe, PayPal) and shipping carriers.

4. How We Use Your Information

We use your data for the following legitimate purposes:

  • Order Fulfillment: Process payments, ship products, and provide order updates.
  • Customer Support: Handle inquiries, complaints, or disputes.
  • Account Management: Maintain your account details, order history, and preferences.
  • Marketing Communications: Send promotional offers or newsletters (with your consent).
  • Security & Fraud Prevention: Identify suspicious activities and protect against unauthorized use.
  • Legal Compliance: Meet regulatory obligations under applicable laws.
  • Site Improvement: Analyze website traffic and user interactions to optimize experience.

5. Cookies & Tracking Technologies

We use cookies and related technologies to personalize and enhance your experience.

Types of Cookies:

  • Essential: Required for cart, checkout, and account functions.
  • Performance: Track usage statistics (e.g., Google Analytics).
  • Functional: Remember preferences (e.g., language, currency).
  • Marketing: Personalize advertising (only with consent).

Cookie Consent:

You may accept or reject non-essential cookies upon visiting our site. You can modify your cookie preferences anytime via your browser settings.

6. Data Sharing and Disclosure

Your personal data may be shared only when necessary:

  • Service Providers: Payment processors, order fulfillment partners, hosting providers, and analytics tools (under strict contractual terms).
  • Legal Authorities: When required by law, court order, or legal proceedings.
  • Corporate Transfers: In case of a merger, acquisition, or asset sale.

We do not sell or rent your personal information to any third parties.

7. Payment Processing and Security

All payment transactions are securely processed via third-party providers (e.g., Stripe, PayPal) that are compliant with PCI DSS.

  • We never store full credit card details.
  • 256-bit SSL encryption protects all data transmissions.
  • Anti-fraud tools are used to detect and block unauthorized access or suspicious transactions.

8. International Data Transfers

Your data may be processed in countries outside your own, including the United States and others where we or our service providers operate.

We ensure data protection through:

  • Standard Contractual Clauses (SCCs)
  • Encryption and access controls
  • Vendor compliance with GDPR or similar frameworks

9. Data Retention

We retain your personal data:

  • As long as needed to fulfill the purpose of collection (e.g., order processing).
  • For up to 7 years for legal, accounting, and regulatory compliance.
  • Account-related data may be deleted upon request.

10. Your Rights

You have the following rights under GDPR, CCPA, and other global laws:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal exceptions).
  • Restriction: Limit how we use your data.
  • Portability: Receive your data in a portable format.
  • Objection: Object to data processing for direct marketing.
  • Withdraw Consent: For data processed on a consent basis.
  • Complaint: Submit a complaint to your local data protection authority.

To exercise your rights, please contact support@facoles.com.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.

12. Data Security Measures

We implement technical and organizational safeguards to protect your data:

  • Encrypted storage and transmission (SSL/TLS)
  • Secure servers and firewall protection
  • Access controls and regular audits

In the unlikely event of a breach, we will notify affected users and relevant authorities as required.

13. California Residents (CCPA Rights)

If you reside in California, you may:

  • Request disclosure of what personal data we collect and how we use it.
  • Request deletion of your personal data.
  • Opt out of data sales (we do not sell data).

Submit all CCPA-related requests to support@facoles.com.

14. Managing Cookies

Cookies are small files stored on your browser/device. They help us remember your preferences and enhance your experience.

You can manage or delete cookies anytime via your browser settings. Blocking some cookies may impact certain features, such as cart retention.

15. Questions or Complaints

If you have concerns or complaints about this Privacy Policy or your personal data, please contact our Privacy Officer:

Privacy Contact:
support@facoles.com
Phone: +1 (406) 998-1506
Address: 539 W Commerce St 5444, Dallas, TX 75208, USA

16. Updates to this Policy

We may update this Privacy Policy occasionally. Updates will be posted here with a revised “Effective Date.” We recommend reviewing this policy periodically.

By using our website or placing an order, you acknowledge and agree to the terms of this Privacy Policy.

X