Refund & Returns Policy
Last updated: October 7, 2026
Every FACOLES product is printed to order, just for you. Because of that, we don’t accept returns for a change of mind or the wrong size picked at checkout. But if something arrives wrong, we’ll make it right — and you won’t need to send anything back.
What’s covered
- Manufacturing defects (misprint, wrong colors, material flaws)
- Items damaged in transit
- Wrong product, size, or design received
- Item noticeably different from what’s shown on our website
- Something advertised as included is missing
What’s not covered
- Change of mind or no longer wanted
- Wrong size selected at checkout
- Minor color variation between screens and print
- Damage from use, washing, or alteration after delivery
How to claim
- Email support@facoles.com within 30 days of delivery
- Include your order number and clear photos showing the issue (and the shipping label, if the package arrived damaged)
- We’ll reply within 1 business day
No return needed
You don’t have to ship the item back. Once your claim is approved, we’ll send a free replacement — new print, new shipment, no shipping charge. Replacements follow our standard delivery timeline (6–14 business days, never more than 21 calendar days).
Refund option
If a replacement isn’t possible, or you’d rather have your money back, we’ll issue a full refund to your original payment method, including original shipping. Refunds are processed within 3 business days of approval; your bank or PayPal may take 5–10 business days to post it.
Lost or never arrived
If your order hasn’t arrived within 21 calendar days of your order date, email us with your order number and we’ll send a replacement or refund.
Cancellations
See our Cancellation Policy & Order Modification page.
Contact
Email: support@facoles.com
Phone: +1 484 569 1680