Cancellation Policy & Order Modification

Last updated: [01/01/2026]

Everything’s made to order — once production starts, your item can’t be cancelled or changed. So give your order a once-over before hitting submit!

Cancelling an order

You can cancel before production starts — but since we get moving fast, that window is short. Email us immediately at support@facoles.com with your order number, the email on the order, and (optionally) why you’re cancelling. We process cancellations Mon–Fri, 9AM–5PM EST.

Situation	What happens
Cancelled before production	Full refund within 5–10 business days
Already in production	Too late to cancel — it’s being custom-made
Already shipped	Can’t cancel — check our Refund & Returns Policy instead

How to know where your order’s at

You’ll get an email at each stage:

Order Confirmed — still cancellable
In Production — no longer cancellable
Shipped — on its way to you

Not sure where you stand? Email us and we’ll check right away.

Changing an order

Before production starts, we might be able to update:

Shipping address
Size (for items with size options, like tees)

We can’t change:

The design or artwork
Product type (e.g. desk mat → poster)
Adding a discount code after the order’s placed

To request a change, email us your order number and what you need updated — we’ll confirm if it’s doable. If not, your options are to keep the original order, or cancel it (if still possible) and reorder.

If we cancel your order

Sometimes it’s on us — pricing/site errors, production issues, suspected fraud, or a Terms violation. If that happens, you’ll get an email explaining why, plus a full refund within 5–10 business days.

Contact