Privacy Policy

1. Scope of this Policy

This Privacy Policy explains how Facoles (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or use our services. “Personal information” means any data that identifies, relates to, describes, or could reasonably be linked to an individual. This page explains how we handle your personal information and your rights under the California Consumer Privacy Act (CCPA), including your right to opt out of the “sale” of personal information.

By using our site, you acknowledge and agree to the practices described in this Policy. This Policy does not apply to websites, apps, or services that we do not own or control, and we are not responsible for their privacy practices.

2. Information We Collect & How We Use It

We collect information in several ways to operate our business and provide our services. The main activities and related data use are outlined below.

Account Registration

Information collected: name, email address, birthday (optional), ZIP/postal code, and saved shipping preferences.

Purpose: to create and maintain your Facoles account, remember your preferences, and make future checkouts faster and easier.

Purchases

Information collected: name, shipping address, billing address, email, phone number, and device/network information (such as IP address and browser type).

Purpose: to process and fulfill your orders, send order and shipping updates, issue receipts, and help prevent fraudulent or unauthorized transactions.

Customer Support

Information collected: name, contact details (email/phone), and the content of your messages or calls. Some calls may be recorded for quality and training.

Purpose: to answer questions, resolve issues with your orders, and improve the quality of our support.

Marketing & Communications

Information collected: email address, mobile number (if you opt in), and interaction data such as email opens and link clicks.

Purpose: to send promotions, special offers, and newsletters. You can opt out of marketing communications at any time by using the unsubscribe link or by contacting us.

Public Posting

Information collected: reviews, ratings, comments, photos, or other content you choose to post in public areas of our site or on our social media channels.

Purpose: to collect feedback, showcase customer experiences, and improve our products and services. Please note that public posts are visible to other users.

3. Payment Security

Facoles does not store and cannot view your full credit card or bank account details. All payments are processed by secure, encrypted third‑party payment providers.

Payment processors: we use industry‑standard providers such as PayPal and Stripe. For more information about how they handle your data, please review their privacy policies directly:

• PayPal Privacy Policy
• Stripe Privacy Policy

4. General Use of Your Information

In addition to the specific purposes above, we generally use personal information to:

• Provide access to our website and deliver the products you purchase.
• Verify your identity and protect your account from unauthorized access.
• Detect, investigate, and help prevent fraud, abuse, or other illegal activity.
• Comply with legal obligations and enforce our Terms of Service.

5. Information Sharing

Facoles does not sell your personal information. We only share your data in limited situations:

• Service providers: with logistics partners (for shipping), payment processors (for billing), hosting and IT providers, and other vendors who help us operate our business. They may only use your data as needed to perform their services for us.
• Legal requirements: when we are required to do so by law, regulation, court order, or lawful request from government authorities.

6. Data Security

We use technical and organizational safeguards to protect your personal information, including encryption, access controls, and secure data disposal practices. While we work hard to protect your data, no method of transmission or storage on the internet is completely risk‑free, and we cannot guarantee absolute security.

7. Data Retention

• User accounts: profile information is kept for as long as your account remains active, unless you request deletion.
• Comments and reviews: comments and related metadata may be kept indefinitely to recognize and display follow‑up interactions.
• Order records: transaction data is retained for the period required by tax, accounting, and other applicable laws.

8. Your Rights

If you have created an account or placed an order with us, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Erasure: ask us to delete your personal data, except for information we must keep for legal, administrative, or security purposes.

To exercise these rights, please contact our privacy team at support@facoles.com. We may need to verify your identity before responding to your request.

9. Automated Spam Detection

Visitor comments and form submissions may be checked by automated spam detection and security tools in order to protect our site and users.

10. Changes to This Policy

Facoles may update this Privacy Policy from time to time. Any changes will take effect when the revised Policy is posted on our website. Your continued use of the site after changes are posted means you accept the updated Policy.