Shipping Policy
Last updated: [01/01/2026]
Everything at FACOLES is made just for you — so your total wait time = production time + shipping time. Here’s exactly how that breaks down.
Production time
3–5 business days for every product (desk mats, posters, tees) before it even ships. Business days = Mon–Fri, no US federal holidays. Order after 2:00 PM EST? Processing starts the next business day. You’ll get an email once your order enters production.
Shipping cost & transit time
| Route | Order value | Shipping cost | Transit time (after production) |
|---|---|---|---|
| United States | Under $50 | $5.99 flat | 7–12 business days |
| United States | $50+ | FREE | 7–12 business days |
| International | Under $80 | $12.99 flat | 12–17 business days |
| International | $80+ | FREE | 12–17 business days |
So, total time to your door
| Route | Total estimated delivery |
|---|---|
| US orders | 10–17 business days from order date |
| International orders | 15–22 business days from order date |
These are estimates — actual times can shift depending on your location and the carrier.
Who delivers it
USPS, FedEx, or DHL — whichever fits your location and package best. You’ll get the carrier name + tracking number by email once it ships.
Where we ship
We ship to: all 50 US states, Washington D.C., US military addresses (APO/FPO/DPO), and most countries worldwide.
We can’t ship to: countries under US trade sanctions (Cuba, North Korea, Iran, Syria, and a few others) or very remote areas with no carrier access. Not sure if we deliver to you? Ask us at support@facoles.com before ordering.
Tracking your order
Once it ships, you’ll get an email with your tracking number, a live tracking link, and an estimated delivery date. You can also use it directly on the carrier’s site, or check our Track My Order page.
Tracking usually updates within 24–48 hours of shipping — seeing “Label Created” just means the label’s printed, not necessarily picked up yet.
Customs, duties & taxes (international only)
Your country may charge import duties or local taxes when the package arrives — these aren’t included in our prices and are the buyer’s responsibility. Customs can also add extra time to delivery. Worth checking with your local customs office ahead of time if you want to estimate the cost.
If something goes sideways
- Wrong address? Email us ASAP — we can only fix it before production wraps up.
- Delays happen — weather, customs, holiday rush, carrier issues — stuff outside our control. We can’t be held responsible for delays caused by carriers or events beyond our reach.
- Tracking says “delivered” but nothing’s there? Check with neighbors, look around your property, give it 48 hours (carriers sometimes mark early), contact the carrier — and if it’s still a mystery, email us within 7 days of the delivery date.
- Package arrived damaged? Photos immediately, then email us within 3 business days — see our Refund & Returns Policy for what’s next.
Contact
Questions about shipping? Email support@facoles.com