All FACOLES products are made to order — your item is produced specifically for you after your order is confirmed. Our delivery timeline includes both a production phase and a shipping phase.
We ship within the United States only. Every order arrives within 21 calendar days of your order date.
Production and transit times are in business days (Monday–Friday, excluding U.S. federal holidays), counted from the day you place your order. The 21-day maximum is in calendar days.
Production Time
Every order goes through custom production before shipping. This applies to every FACOLES desk mat.
| Production time | 1–5 business days after order confirmation |
Orders placed after 2:00 PM ET (Eastern Time) begin processing the following business day. Production runs Monday through Friday, excluding U.S. federal holidays.
You will receive an email confirmation when your order enters production.
Shipping Cost
One flat rate applies to every order, calculated by the number of items in your cart. There is no free shipping threshold and no minimum order value.
| Items in order | Shipping Cost |
|---|---|
| First item | $5.99 |
| Each additional item | +$1.99 |
Examples: 1 item = $5.99 · 2 items = $7.98 · 3 items = $9.97.
The exact shipping cost for your order is calculated and shown at checkout before you pay.
Transit Time
| Route | Transit Time |
|---|---|
| United States | 5–9 business days after production |
Total Delivery Time
Total delivery = production time + shipping transit time.
| Route | Total Delivery |
|---|---|
| United States | 6–14 business days from order date |
No order takes longer than 21 calendar days from the date you place it. If yours does, email us at support@facoles.com and we will make it right.
Shipping Carriers
We ship through USPS, FedEx, and DHL. The carrier for your order depends on your location, package size, and our production partner’s logistics. The carrier name and tracking number are included in your shipping confirmation email.
Where We Ship
We ship to:
- All 50 United States
- Washington D.C.
- U.S. Military addresses (APO/FPO/DPO)
We do not ship outside the United States. Orders cannot be placed for delivery to any other country.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number, a live tracking link, and an estimated delivery date.
You can also track your order at facoles.com/track-my-order, or directly on the carrier’s website with your tracking number.
Tracking information typically updates within 24–48 hours after shipment. Initial scans may show “Label Created” before the package is in transit.
Delivery Issues
Address Accuracy
You are responsible for providing an accurate and complete shipping address. We are not responsible for packages delivered to an incorrect address due to a customer error. If you notice a mistake, email support@facoles.com immediately — we can only correct the address before production is complete.
Delays
Delivery times may be affected by circumstances beyond our control, including carrier processing delays, severe weather or natural disasters, holiday volume surges, and force majeure events. These can occasionally push delivery toward the end of our window. If your order hasn’t arrived within 21 calendar days of your order date, we’ll send a free replacement or a full refund.
Lost or Damaged Packages
If tracking shows “Delivered” but you have not received your package:
- Check with household members or neighbors.
- Look around your property — porch, mailroom, garage.
- Wait 48 hours. Carriers occasionally mark packages as delivered early.
- Contact the carrier directly using your tracking number.
- If still unresolved, email support@facoles.com within 30 days of delivery.
If your package arrives visibly damaged, photograph it immediately and contact support@facoles.com within 30 days of delivery. See our Refund & Returns Policy for next steps.
Contact
Questions about shipping? Email support@facoles.com.